Last Updated: 29 January 2026

1) Who We Are

Kinetic Elec is responsible for the personal information collected through this website and when you contact us.

Contact details
Phone: 07498 316695
Email: kinectelecltd@gmail.com

2) What This Policy Covers

This policy explains how we collect, use, store, and protect personal information when you:
Use this website
Submit a form
Contact us by phone, email, or text
Request a call out or a quote

3) Information We Collect

We may collect:
Name
Phone number
Email address
Postcode
Service requested
Message details you send about the job or issue
Messages you send us by email, form, or social platforms
Basic technical data from website use, such as device type, browser type, and pages viewed

4) How We Use Your Information

We use your information to:
Reply to enquiries
Arrange quotes, bookings, and call outs
Provide the services you request
Send updates linked to your enquiry or booking
Keep business records
Improve the website and customer experience

5) Lawful Bases For Using Your Information

We process personal information under one or more lawful bases under UK GDPR:
Contract, to take steps you request before work starts and to deliver services
Legitimate interests, to respond to enquiries and run the business
Legal obligation, for record keeping and compliance duties
Consent, only for optional activities such as non essential cookies

6) Cookies And Similar Technology

This website may use cookies or similar technologies.

Essential cookies
Used for security and basic site functions

Non essential cookies
Used for analytics or advertising only with your consent, if enabled on the site

You can control cookies through your browser settings. If the site uses a cookie consent banner, you can also manage choices there.

7) Sharing Your Information

We do not sell your personal information.

We may share information with:
Website and form providers that help us run the site and respond to enquiries
Professional advisers such as accountants or insurers
Authorities if required by law

Suppliers should only use your information to provide services to Kinetic Elec.

8) Storage And Retention

We keep personal information only for as long as needed for enquiries, bookings, service delivery, and legal or tax records.

Typical retention periods
Enquiries that do not become jobs: up to 12 months
Job records and certificates: up to 6 years

9) Your Rights

You have rights under UK GDPR, including:
Access to your personal information
Correction of inaccurate information
Deletion in certain situations
Restriction of processing in certain situations
Objection to processing based on legitimate interests
Data portability in certain situations
Withdrawal of consent at any time, if consent is used

10) Complaints

If you have a concern, contact us using the details above and we will respond.

You can also email us at kinectelecltd@gmail.com.

11) Security

We use appropriate measures to protect personal information, including access controls and secure handling of enquiries and form submissions.

12) Changes To This Policy

We may update this policy from time to time. The latest version will always be shown on this page, with the updated date at the top.

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